Frequently Asked Questions.


How many free samples can I order?

We offer up to 5 free samples. If you require more than this we recommend speaking to our Sales Team, as we may be able to send you shade cards as an alternative.

How long will my samples take to arrive?

Sample deliveries within the UK should be expected within 3-5 days. International orders may take a little longer.


Ordering & Payments

I’m not sure I am ordering the right shade or quality for my project, can I return the fabric if it isn’t right?

To prevent you receiving the wrong shade or quality, we recommend ordering free samples so you can be confident before you order. It can be difficult to communicate colour onscreen and lots of factors can impact the accuracy of what you see, so having the fabric in your hands is easiest way to make a choice.


What is the minimum quantity of fabric that I can purchase?

Our minimum order quantity over the phone and on our online store (stocked fabrics) is 2 metres. There is a minimum order of 1 piece (55-75 metres) for bespoke colours or qualities.


Can I place an order if I am a member of the public?

Anyone is welcome to order apparel fabrics from Hainsworth, whether a home sewer, an independent designer or a major fashion house.


How do I place an order?

If your order is less that 10 metres, we recommend ordering through our online store. Most fabrics and shades are stocked here: Hainsworth Fabric of a Nation Online Store

For orders over this amount, please speak to us. There are a number of ways to do this; you can call +44(0)113 257 0391, email or send an enquiry via our website contact form. A member of our Sales team will then talk you through the process.


How do I pay for my order?

You can pay by debit card or credit card over the phone, or via proforma invoice. Orders will be dispatched once payment has been made. There is a limit of £500 if paying by credit card.

Our online store accepts most major payment methods, including Google Pay, Apple Pay and American Express.


Do prices include VAT?

Yes – all prices shown in our online store are inclusive of VAT, and this will be displayed when you checkout. If you are ordering from outside the UK the VAT will be removed from the price when you check out and set your delivery country.


Do you offer student discount?

Yes we offer discount to students. Our sales team can provide a student price list on request.


Do you offer discount for larger quantities?

We do, and this is why we recommend giving us a call if you want to order more than 10 metres. Our team will work with you to ensure you get the best price.


Despatch & Delivery

How long will my fabric order take to arrive?

Orders placed before 2pm will be dispatched the same day, anything after 2pm will be dispatched the following working day. Our carriers work on a next day delivery service in the UK. Ireland and parts of Scotland may take 2 days. International deliveries will depend on the country.



Can I order my own bespoke shade of fabric?

Our in-house dye specialists can match a bespoke shade and produce a sample for approval before scaling up to full production. There is a minimum order of 1 piece (55-75 metres) for any bespoke colours.